A global customer experience management architecture

Author: 
Cuadra-Sánchez,A; Cutanda-Rodríguez,M; Pérez-Mateos,I; Aurelius,A; Brunnström,K; Laulajainen,J.P; Varela,M; López de Vergara,J.E
Type of publication: 
Conference item
Year: 
2012
Published in: 
Future Network & MobileSummit 2012 Conference Proceedings